BT ranked top global operator for customer satisfaction

16.03.09 - 12:45 ... source : BT Group

... BTGS BT's Global Services division has been ranked as top operator by influential industry analyst Telemark Services in its most recent global VPN customer experience report, with an overall rating of excellent. BT Global Services' overall score was the highest ever recorded by Telemark in a global dataVPN satisfaction analysis – a feat described by Telemark as a new world record for overall customer satisfaction. The global dataVPN report assesses operators by using Telemark's customer satisfaction index (CSI), a series of 32 service attributes grouped in categories. Telemark compiles a league table of results ranking global operators according to the CSI. BT Global servic ...» Next (HTML)